The AI Front Office for Local Service Businesses
Every Call Answered. Every Job Captured. Every Payment Collected.
Alex Dispatch helps plumbers, electricians, HVAC companies, locksmiths, and local service businesses answer calls, follow up with leads, book jobs, dispatch technicians, and collect payment — all from one AI-powered platform.
- 9:18Incoming call — Maple St.Burst pipe — kitchen flooding
- 9:18AI triaged · EmergencyAddress + photo captured
- 9:21Web lead replied in 42sAC not cooling — South side
- 9:22Appointment createdJenna Park · ETA 30m
- 9:23Tech dispatchedVan #4 en route
- 9:25Square invoice $250Dispatch fee created
- 9:25Text-to-pay sentTwilio · secure link
- 9:31Payment captured$250 · Visa ••4421
This Is What Saturday Looks Like for Too Many Service Shops
Picture the front office of a 5–15 person HVAC company on a Saturday in July. Three CSRs are working the phones. A manager is trying to keep up with a board full of unconfirmed jobs. Calls are rolling to voicemail by mid-morning. Google Local Services spend is driving leads that nobody has the bandwidth to answer. The owner is in the field because a tech called out and an emergency call across town cannot wait.
By the end of the day, the team will have done excellent work for the customers they reached. The customers they missed will belong to a competitor tomorrow.
Before Alex
- Missed calls
- Voicemails
- Unconfirmed jobs
- Manual follow-up
- Delayed invoices
- Lost leads
With Alex
- Calls answered
- Leads followed up
- Jobs booked
- Techs dispatched
- Payment links sent
- Revenue captured
The Old Service Business Stack Was Never Built to Work Together
For decades, local service businesses have run on heroics, spreadsheets, and a stack of vendors taped together. A marketing agency. A call center. A CRM. A dispatch tool. A review platform. A payment processor. And at least one person whose real job is making all of those systems talk to each other. Alex replaces the glue work.
One platform for calls, leads, dispatch, follow-up, and payment.
Now Every Contractor Can Run a Concierge-Grade Revenue Operation
Until now, only national franchises and large operators could afford a full inside sales and dispatch team. Alex gives that operating power to the local shop. Every call answered. Every web lead followed up within seconds. Every customer touched at the right moment. Every marketing dollar tracked from lead to booked job to paid invoice. No extra headcount. No long implementation. No contracts. Up and running within minutes.
Answer Every Call
AI voice agents pick up when your team cannot, including nights, weekends, and overflow periods.
Follow Up Every Lead
Web leads and missed opportunities get contacted quickly before the customer calls a competitor.
Book More Jobs
Alex turns calls and leads into structured appointments with customer details, job type, urgency, and fee.
Dispatch the Right Tech
Jobs flow into the dispatch board with technician assignment and manual fallback when needed.
Collect Payment Faster
Invoices and text-to-pay links help collect before the tech leaves.
Track the Whole Revenue Loop
See the path from lead source to booked job to final invoice and captured payment.
From First Call to Final Payment — One Operating Flow
AI Answers the Call
Alex answers inbound customer calls, captures the issue, and determines urgency.
Leads Get Followed Up
Web leads are contacted quickly so ad spend does not get wasted.
Jobs Get Booked
Every qualified call or lead becomes a structured appointment.
Techs Get Dispatched
Alex routes the job to the right technician or flags it for manual review.
Invoices Go Out
A Square invoice can be created automatically for the service or dispatch fee.
Customers Pay by Text
Twilio SMS sends the customer a secure text-to-pay link.
Payment Status Updates
The dashboard updates when payment is pending, sent, failed, or captured.
Follow-Up Continues
Alex can support review requests, customer updates, and lifecycle outreach.
One Command Center for the Revenue Side of Your Service Business
Alex is not just a call answering tool. It is the operating layer between customer demand and collected revenue. See what came in, what got booked, who was dispatched, what was invoiced, and what got paid.
Live Triage
- EmergencyBurst pipeMaria L. · Call
- EmergencyPanel sparkingDevon R. · Call
- UrgentNo hot waterSara K. · Web
- StandardAC not coolingOwen T. · Web
Dispatch Board
- Emer.Jenna ParkBurst pipe · ETA 30m
- Emer.Marco ReyesPanel sparking · ETA 45m
- Luis CarterWater heater · ETA 1h
- Aisha GrantLockout · ETA 20m
- UnassignedAC not cooling · manual
Payment Command
- Invoice Created4
- Text Sent3
- Payment Pending2
- Captured6
- Failed1
Appointments Ledger
| Issue | Urgency | Fee | Technician | Status |
|---|---|---|---|---|
| Burst pipe flooding kitchen | Emergency | $250 | Jenna Park | Payment Captured |
| Electrical panel sparking | Emergency | $300 | Marco Reyes | Text Sent |
| No hot water | Urgent | $175 | Luis Carter | Payment Pending |
| Locked out of storefront | Standard | $125 | Aisha Grant | Invoice Created |
| AC not cooling | Standard | $200 | Needs Manual Assign | Pending |
Most tools help you schedule the job. Alex helps you capture the revenue.
Scheduling is only half the problem. The money matters too. When a job is dispatched, Alex can generate a Square invoice and text the customer a secure payment link. The customer pays from their phone, and your team sees the payment status update in real time. No paper invoice. No callback. No chasing later.
Get paid while the job is still fresh — before the tech leaves.
Built for the Shops That Cannot Afford to Miss the Next Call
HVAC Companies
Peak season call volume, emergency no-cooling/no-heat calls, maintenance requests, and overflow dispatch.
Plumbers
Burst pipes, clogged drains, water heater issues, emergency leaks, and service-call fees.
Electricians
Panel problems, outage calls, urgent safety issues, and scheduled electrical work.
Locksmiths
Lockouts, rekeys, after-hours calls, storefront access, and commercial service jobs.
More Local Services
Alex can support other appointment-driven field service businesses that depend on fast response and clean payment collection.
A Full Front Office Without Hiring a Full Front Office
More Revenue From the Same Demand
You are already paying for leads and earning referrals. Alex helps make sure more of that demand turns into booked jobs.
Faster Speed to Lead
Customers who need service usually call whoever responds first. Alex helps your shop respond immediately.
Less Manual Coordination
Reduce the back-and-forth between calls, calendars, dispatch boards, texts, and invoices.
Better Cash Flow
Text-to-pay helps turn completed work into collected revenue faster.
Built for Operators
No bloated setup. No enterprise software feel. No contracts. Up and running in minutes.
Connect the Tools That Matter. Let Alex Run the Flow.
AI Voice
Answer calls, ask questions, capture details, and triage urgency.
Web Forms and Leads
Respond to inbound lead forms and customer requests fast.
Square
Create invoices and track payment status.
Twilio
Send SMS updates and text-to-pay payment links.
Webhooks
Sync events across dispatch, payment, and customer workflows.
CRM / Future Integrations
Make Alex the intelligent layer that connects your existing systems.
Example: Saturday Emergency Call
A homeowner calls at 9:18 AM because a burst pipe is flooding the kitchen. Alex answers immediately, captures the address and issue, marks the job as emergency, creates a $250 dispatch fee, assigns Jenna Park, sends a Square invoice by SMS, and updates the dashboard when payment is captured.
- Call answered by AI9:18 AM
- Emergency triage completed9:18 AM
- Appointment created9:19 AM
- Technician assigned — Jenna Park9:20 AM
- Dispatch fee invoice $250 created9:22 AM
- Text-to-pay link sent via Twilio9:23 AM
- Payment captured — $2509:31 AM
- Job visible in operating dashboard9:31 AM
Built to Start Fast
Alex is designed for operators who do not have weeks to configure software. No long implementation. No heavy contracts. No complicated rollout. Get the core system running quickly and start capturing missed demand.
Simple Pricing for Service Shops That Move Fast
Start free, then upgrade when you are ready for Alex to answer calls, follow up with leads, dispatch technicians, and help collect payment.
Alex Free
Start FreeFor small shops that want to organize jobs, technicians, and payments before turning on full automation.
Start FreeIncludes
- Manual appointments ledger
- Basic dispatch board
- Technician roster
- Payment status tracking
- Demo job records
- Basic customer records
- Square connection setup
- Dashboard access
- Limited monthly job records
- Basic support
Does not include
- AI call answering
- Automated lead follow-up
- SMS automation
- Text-to-pay automation
- AI triage
- Revenue attribution
- Advanced integrations
Use Alex Free to get organized. Upgrade when you are ready for the full AI front office.
Alex Unlimited
Best valueFor service businesses that want Alex to answer calls, follow up with leads, book jobs, dispatch technicians, send payment links, and help collect faster.
Upgrade to Alex UnlimitedEverything in Alex, including
- AI call answering
- AI triage
- Lead follow-up
- Live triage dashboard
- Appointments ledger
- Dispatch board
- Unlimited users
- Unlimited technicians
- Technician roster
- Square invoice creation
- Twilio SMS text-to-pay
- Payment status tracking
- Review follow-up workflows
- Customer communication history
- Revenue dashboard
- Lead source tracking
- Manual assignment fallback
- Full system access
- All current tools included
- No contracts
- Priority support
Usage-heavy communication, AI calling, SMS, and payment-processing costs may be subject to fair-use limits or provider pass-through fees.
Give Your Service Business the Front Office It Deserves
Alex answers the call, follows up with the lead, books the job, dispatches the technician, sends the invoice, and helps collect the payment. Dispatch, Done For You.